Nile Savannah Co. ("Nile Savannah," "we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.
If you have any questions, email us at Hello@nilesavannah.com.
1. Information We Collect
1.1 Information you give us
- Account & order: name, email, shipping address, billing address, phone number, and payment information when you place an order.
- Communications: when you email us, subscribe to our newsletter, or fill out a form (e.g. contact, trade application).
- Optional profile: if you create an account, any preferences you save (saved addresses, wishlist).
1.2 Information collected automatically
- Usage data: pages visited, time spent, device type, browser, IP address, referral source.
- Cookies and similar technologies: see Section 6.
1.3 Information from third parties
We use trusted service providers to operate the store (e.g. Shopify, Klaviyo, payment processors). These providers may share information with us as necessary to fulfill orders and operate the site.
2. How We Use Your Information
- Process and ship your orders
- Communicate about orders, returns, or customer-care inquiries
- Send marketing emails (only if you opt in — and you can unsubscribe any time)
- Improve the site and our products
- Prevent fraud and comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We share it only with:
- Service providers who help us run the store: payment processing (Stripe / Shopify Payments), shipping carriers (USPS, UPS, FedEx, DHL), email service (Klaviyo), analytics (Google Analytics), customer-service tools.
- Law enforcement or courts if legally required (subpoena, court order, fraud investigation).
- A buyer in the event of a merger, acquisition, or sale of business assets — in which case you'd be notified.
4. Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your data ("right to be forgotten")
- Restrict or object to certain processing
- Receive a copy of your data in a portable format
- Opt out of marketing communications at any time
To exercise any of these rights, email Hello@nilesavannah.com. We respond within 30 days.
4.1 California residents (CCPA)
California residents have additional rights, including the right to know what categories of personal information we've collected, the right to delete it, and the right to opt out of the "sale" of personal information (we don't sell). Contact us to exercise these rights.
4.2 EU / UK residents (GDPR)
If you are in the European Economic Area or the United Kingdom, you may file a complaint with your local data-protection authority. We will work with you to resolve any concern directly first.
5. Data Retention
We keep order data for as long as necessary to fulfill the order, comply with legal obligations (tax, accounting), and resolve disputes — typically 7 years. Marketing data is kept until you unsubscribe.
6. Cookies
We use cookies to remember your cart, keep you logged in, measure site performance, and (with consent) personalize marketing. You can control cookies through your browser settings. Disabling cookies may break parts of the site (e.g. cart, checkout).
Cookie categories we use
- Essential: cart, checkout, session — required.
- Analytics: Google Analytics, Shopify analytics — anonymous traffic measurement.
- Marketing: Meta pixel, retargeting — only with your opt-in consent.
7. Children's Privacy
Our site is not directed at children under 13. We do not knowingly collect information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
8. Security
We use industry-standard security: HTTPS encryption, PCI-compliant payment processing (we do not store card numbers), and regular access reviews. No system is 100% secure, but we work hard to protect what you share with us.
9. International Transfers
We are based in the United States. If you are located outside the U.S., your data will be transferred to and processed here. We use standard contractual clauses where required.
10. Changes to This Policy
We may update this policy from time to time. The "Last updated" date will reflect any changes. For material changes, we'll notify you by email or with a banner on the site.
11. Contact
Nile Savannah Co.
Springfield, Massachusetts, USA
Hello@nilesavannah.com